Stop support tickets
from reaching your team
Triage is an AI support agent grounded to your docs.
It answers the 80%, escalates the 20%.
How it works
Everything your team needs
Instant answers
Grounded to your actual documentation. No hallucinations, no generic responses — just accurate answers drawn from your knowledge base.
Real escalation
When the agent doesn't know, it says so and routes to your team — with full context. No dead ends, no frustrated users.
Analytics dashboard
See every question asked, every escalation triggered, deflection rates over time. Know exactly where your docs have gaps.
Integrations
Works with your existing stack
Escalates to your team via
Ingests docs from
Knowledge base
Feed it your knowledge
Help center articles
Every guide and tutorial your team has written
API documentation
Full API reference, endpoints, error codes, examples
Product updates & changelogs
Keep users informed on what changed and when
Support FAQs
The questions your team answers over and over
Onboarding guides
Step by step flows for new users
Internal wikis
Notion, Confluence, or any text-based knowledge base